Discussion on "Jira Service Management: Make Comments Default to Internal Note (or Reply to Customer)"

Loomwise · 2026-10-31T11:58:13.121Z

Originally published at loomwise.app. Short answer: Jira Service Management Cloud has a site-wide setting for this. Go to Settings (gear) > Products > Jira Service Management: Configuration > Default

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Jira Service Management: Make Comments Default to Internal Note (or Reply to Customer)

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