The client communication system that prevents project anxiety
A lightweight cadence for decisions, demonstrations, risks, and written updates that keeps clients oriented without endless meetings. Clients rarely become anxious because they have not received enou
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Proof Over Promises.
Dropping percentage complete is the part I'd push hardest on. "80% done" tells a client nothing about what they can click today or what's still uncertain. The risk format is good too: fact, consequence, options, recommendation and a decision deadline, raised while it's still cheap.