Discussion on "What Happens When Digital Experiences Are Designed Around Business Processes Instead of Customers?"

Sampada Sharma · 2026-09-02T03:40:33.098Z

Most companies don't intentionally create difficult digital experiences. In fact, the opposite is usually true. Teams spend months mapping processes, defining requirements, documenting workflows, and

Discussion on "What Happens When Digital Experiences Are Designed Around Business Processes Instead of Customers?" | Hashnode

Search Hashnode

What Happens When Digital Experiences Are Designed Around Business Processes Instead of Customers?

Responses