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Why Design Thinking? When problems pile up, we often patch the symptoms: more cleaning, more rules, more reminders. Design thinking flips that script. It puts people first and treats problems as parts of an interconnected system—so you fix what cause...

While paying via Paytm, I noticed a small “+” button on the payment keypad. That’s it. No tooltip. No announcement. No onboarding. Yet it solved a problem I’ve silently lived with for years. Earlier, paying for multiple items meant: Switch to calcula...
