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Salman Parvez | ML Systems
Self-taught full-stack engineer. Founder of ML Systems, a Rhode Island construction tech company. Shipped a React Native app to both stores
Moving the unit of design from steps to decisions is a useful reframe. I'd push hardest on the hand-off: when a case escalates, the person should see what the agent decided and what it based that on, not just the raw case dropped in a queue.